POLICIES

GENERAL TERMS AND CONDITIONS.

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The following terms and conditions apply to all bookings (START UP/PRIVATE/SEMI PRIVATE/GROUP CLASS MEMBERSHIPS).

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BOOKING, ATTENDANCE AND PAYMENTS:

• All classes and sessions must be pre-booked online, via phone, email or in person. Payment must be made at the time of booking.

• The Pilates Workshop Enrolment Form must be completed and signed PRIOR to commencing your first session. 

• Instructors may change without notice due to unforeseen circumstances. Where possible we will try to notify you via phone, email or text message.

• We accept Mastercard, Visa, American Express.                                                                                                                        

 

CANCELLATIONS AND REFUNDS:

• The Pilates Workshop operates a 2-HOUR CANCELLATION POLICY for group classes and a 24-HOUR CANCELLATION POLICY for private and semi-private bookings.   

• If you cancel within  this period, or fail to attend a booking, you will be charged $10. 

• We do not offer any refunds on any purchase.                                                                                                                                                                                                                                                                                             

MEMBERSHIPS AND DIRECT DEBITS: 

• All memberships are charged weekly via Direct Debit or Credit card

• Membership contracts are for a minimum of 12 weeks, and can be cancelled any time with 4 weeks' written notice. 

• There is a 7 day cooling off period from first payment where the contract can be cancelled with no additional fees.

• Contracts cannot be cancelled during contract term unless loss of life, permanent disability or relocation 30km or further away from The Pilates Workshop with proof of new address.

• All classes on memberships are valid for membership contract term only and cannot be extended.

• We do not offer any refunds on memberships.

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YOUR DATA: 

• ​As a member, you can submit a request to have your account permanently deleted at any time by:

1. Email: Sending us a written request at development@gkrkarate.com, clearly stating your full name, account information (including your registered email address) and that you wish to delete your account.

2. Online Contact Form: Completing the contact form on our website and specifying that you would like your account to be deleted.

• Upon receiving your request, we will:

1. Confirm your identity to ensure we delete the correct account.

2. Delete all personal information you have shared with us (such as name, email, and any other identifying data associated with your account), unless we are required by law to retain certain details.

• Retention of Data

  • Transaction Records (e.g., purchase history, membership details) may be retained for legal or regulatory purposes for up to 7 years.

  • Other personal data will be permanently removed from our systems within 14 days of confirming your identity.

• Types of Data Deleted

  • Contact details (name, email address, phone number)

  • Membership or class booking information

  • Personal fitness information, if provided

• Types of Data Retained

  • Records required by law for financial or compliance reasons

• After the retention period ends or once all obligations are met, any retained data will be securely disposed of. Should you have any queries or require more details about our data handling or deletion process, please email us or reach out via our contact form.

                                                                                                                                                  

PERSONAL AGREEMENT:

I understand that while every care is taken by THE PILATES WORKSHOP  in teaching equipment Pilates, these exercises are not without risk. I acknowledge that I have voluntarily elected to participate in an exercise program with THE PILATES WORKSHOP and will not hold them responsible for any personal injury, loss or damage resulting from  my participation in any proposed exercise program. 

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By booking into a class or appointment at THE PILATES WORKSHOP you automatically agree to the above terms and conditions