our terms & conditions
GENERAL TERMS AND CONDITIONS.
The following terms and conditions apply to all bookings (START UP/PRIVATE/SEMI PRIVATE/GROUP CLASS MEMBERSHIPS).
BOOKING, ATTENDANCE AND PAYMENTS:
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All classes and sessions must be pre-booked online, via phone, email or in person. Payment must be made at the time of booking.
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The Pilates Workshop Enrolment Form must be completed and signed PRIOR to commencing your first session.
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Instructors may change without notice due to unforeseen circumstances. Where possible we will try to notify you via phone, email or text message.
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We accept Mastercard, Visa, American Express.
Cancellations AND REFUNDS:
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The Pilates Workshop operates a 2-HOUR CANCELLATION POLICY for group classes and a 24-HOUR CANCELLATION POLICY for private and semi-private bookings.
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If you cancel within this period, or fail to attend a booking, you will be charged $10.
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We do not offer any refunds on any purchase.
MEMBERSHIPS AND DIRECT DEBITS:
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All memberships are charged weekly via Direct Debit or Credit card
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Membership contracts are for a minimum of 12 weeks, and can be cancelled any time with 4 weeks' written notice.
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There is a 7 day cooling off period from first payment where the contract can be cancelled with no additional fees.
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Contracts cannot be cancelled during contract term unless loss of life, permanent disability or relocation 30km or further away from The Pilates Workshop with proof of new address.
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All classes on memberships are valid for membership contract term only and cannot be extended.
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We do not offer any refunds on memberships.
PERSONAL AGREEMENT:
I understand that while every care is taken by THE PILATES WORKSHOP in teaching equipment Pilates, these exercises are not without risk. I acknowledge that I have voluntarily elected to participate in an exercise program with THE PILATES WORKSHOP and will not hold them responsible for any personal injury, loss or damage resulting from my participation in any proposed exercise program.
By booking into a class or appointment at THE PILATES WORKSHOP you automatically agree to the above terms and conditions
We acknowledge the Dharawal people, the First Peoples of the Illawarra where we live, work, and play. We respect and acknowledge their Elders, past and present.
Contact Us
WOLLONGONG STUDIO - 398 Keira St, Wollongong 2500
SHELLHARBOUR STUDIO - 3/6 Benson Ave, Shellharbour City Centre NSW 2528